Privacy Policy

Last Updated: 04/12/2025

The Cleaning Squad (“us”, “we”, or “our”) operates www.squadclean.com (the “Site”). This privacy policy outlines how we collect, use, disclose, and protect your personal information and explains your rights under applicable laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

How We Collect Information

We obtain consent via a Contact form located on our Contact Page: https://squadclean.com/contact/.

Information We Collect

We collect the following categories of personal information:

  • Name
  • Email address
  • Phone number
  • Postal address

Internet or Other Electronic Network Activity Information:

  • IP address
  • Browser type and version
  • Pages visited on our Site
  • Date and time of visits
  • Time spent on pages

Geolocation Data:

  • General location information based on your IP address

Cookies and Tracking Technologies:

  • Unique identifiers through cookies

We collect this information directly from you when you provide it and automatically through your interactions with our Site.

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide and improve our services
  • To respond to your inquiries and communicate with you
  • To send newsletters, marketing, or promotional materials (you can opt-out at any time)
  • To analyze and improve the functionality of our Site
  • To comply with legal obligations

Sharing of Personal Information

We do not sell your personal information. We may share your personal information with the following parties for business purposes:

  • Service Providers: Companies that assist with operations, such as email communication platforms or analytics providers.
  • Legal and Regulatory Authorities: When required by law or to protect our rights.

Your Rights Under the CCPA/CPRA

As a California resident, you have specific rights regarding your personal information:

Right to Know: You can request information about the categories and specific pieces of personal information we collect, the purposes for which it is used, and the third parties with whom we share it.

Right to Delete: You can request that we delete personal information we have collected about you, subject to certain exceptions.

Right to Correct: You can request the correction of inaccurate personal information.

Right to Opt-Out: You can opt out of the sale or sharing of your personal information. Note: We do not sell personal information.

Right to Limit Use of Sensitive Information: If we collect sensitive personal information, you can limit its use to only what is necessary for providing our services.

Exercising Your Rights

To exercise your rights under the CCPA/CPRA, you can:

We may request specific information to verify your identity before processing your request. Authorized agents may act on your behalf if proper documentation is provided.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. You can manage cookie preferences through your browser settings. Disabling cookies may limit the functionality of our Site.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on the type of information and the purposes for which it is collected.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Cleaning Squad. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions or reports, review requests, surveys, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://squadclean.com/privacy-policy/.

You may opt-in or out of SMS messaging any time by reaching us at any of these TCS Phone numbers:
– (951) 595-0141
– (415) 869-7095 (Temporary number)
– (415) 651-3907 (Temporary number)

Message HELP for help. Reply STOP to any message to opt out or START to opt into messaging services. Examples of how we may communicate with you via SMS:

  • “Hi, here’s your quote from The Cleaning Squad. Reply STOP to opt out.”
  • “Just a friendly reminder that you have a cleaning appointment today at 10:00am. Please call (951) 595-0141 if you have any questions or would like to make any changes. Or you can reply STOP to opt out.”
  • “Hello! This is The Cleaning Squad. We will arrive in approximately 45 minutes. If you have any concerns you can call us at (951) 595-0141. Reply STOP to opt out.”

Security

We take commercially reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

Changes to This Privacy Policy

This Privacy Policy is effective as of 01/01/2025. We reserve the right to update this policy at any time. If significant changes are made, we will notify you via email or a prominent notice on our Site.

Contact Us

If you have questions or concerns about this Privacy Policy or your rights, please contact us at:

The Cleaning Squad Email: sales@squadclean.com
Phone: (951) 595-0141
Website: squadclean.com